Refund and Returns Policy
Last updated: June 28, 2026
At Novalink Trades, we want you to love your laundry. That’s why we back our plant-based detergent sheets with a 30-Day Money-Back Guarantee. This Refund Policy should be read together with your rights under the Australian Consumer Law.
30-Day Money-Back Guarantee
Give Novalink a few washes. If you’re not satisfied, contact us within 30 days of receiving your order and we’ll refund you in full — with no need to return the product.
Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you are entitled to a refund or replacement, and to compensation for any other reasonably foreseeable loss or damage. If the problem is minor, we may choose to repair, replace, or refund. Our 30-Day Money-Back Guarantee is offered in addition to these rights.
How to Request a Refund
To request a refund, please contact us with the following details:
- Your order number.
- The name and email address used to place the order.
- The reason for your refund request.
Email us at info@novalinktrades.com and our team will assist you.
Refund Processing
Once your refund is approved, we will process it to your original payment method. Please allow up to 5–10 business days for the funds to appear, depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged or you received an incorrect item, please contact us within 1 day of delivery with a photo and your order number, and we will arrange a replacement or refund at no extra cost to you.
Contact Us
For all refund enquiries, contact us at:
Novalink Trades
Email: info@novalinktrades.com