Privacy Policy

Last updated: June 28, 2026

Novalink Trades (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

  • Contact details — your name, email address, phone number, and shipping and billing addresses.
  • Order information — products purchased, order value, and transaction history.
  • Payment information — processed securely by our third-party payment providers; we do not store full card details on our servers.
  • Technical data — IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders and deliver products to you.
  • Communicate with you about your order, enquiries, and customer support.
  • Send you marketing communications where you have opted in (you may unsubscribe at any time).
  • Improve our website, products, and customer experience.
  • Comply with our legal obligations and prevent fraud.

Disclosure of Your Information

We may share your personal information with trusted third parties who help us operate our business, including payment processors, shipping and logistics providers, email and marketing platforms, and IT service providers. We require these parties to handle your information securely and only for the purposes we specify. We do not sell your personal information.

Overseas Disclosure

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections. To do so, please contact us using the details below.

Cookies

Our website uses cookies to improve your browsing experience. For more information, please see our Cookie Policy.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Novalink Trades
Email: info@novalinktrades.com
Address: Unit 613, 196b Stacey Street, BANKSTOWN, NSW, 2200, AU